SaaS Implementation Consultant

About the role

As a SaaS Implementation Consultant, you will act as both a project leader and expert advisor, guiding customers through the implementation lifecycle of Binocs. This AI-driven solution optimizes scheduling and planning for QC laboratories and Cell & Gene Therapy facilities, transforming complex workflows into streamlined, data-driven processes. Your mission will be to deliver tailored configurations that integrate seamlessly into the customer’s business environment, driving measurable impact and long-term success.

_In this role, you will:_

_Lead Strategic Implementations of the Binocs Platform:_

• Manage end-to-end implementation projects, ensuring milestones are met on time and within budget.
• Follow and refine Binocs’ proven implementation methodology, balancing structure with flexibility to meet unique client needs.

_Analyze and Understand Business Processes:_

• Prepare, lead, and follow up on customer workshops to uncover current set-up (business and dataflow), value expectations, and current way of working
• Dive deep into the operational workflows of laboratories and supply chains, identifying opportunities to enhance efficiency and productivity with business-savvy Binocs configuration
• With the internal team, translate business challenges into actionable Binocs solutions that align with the customer’s goals.

_Engage and Educate Client Stakeholders:_

• Conduct workshops to align diverse client teams on project objectives and priorities.
• Clearly communicate project plans, design choices, and implementation risks to technical and non-technical stakeholders.

_Design and Configure Solutions:_

• Collaborate with the Solution Team to brainstorm and implement optimal Binocs designs.
• Perform hands-on configuration, adapting Binocs to fit complex customer requirements.
• Develop and execute testing strategies to ensure high-quality deployments.

_Facilitate Change Management:_

• Lead customer teams through onboarding and adoption processes, ensuring they are equipped to maximize Binocs' potential in their day-to-day operations.
• Provide training and knowledge transfer to enable self-sufficient customer teams.

_Drive Continuous Improvement:_

• Gather customer feedback to improve Binocs implementations and contribute to product innovation.
• Proactively identify areas where Binocs can provide additional value to customers.

_What You’ll Achieve in the First 12 Months_

• Achieve Binocs Expert Certification: Complete the Binocs Expert Certification Track within your first 6 weeks, equipping you to deliver confident, expert-level guidance to customers during implementations.
• Deliver Your First End-to-End Implementation: Lead your first full implementation project, including workshops, configuration, and project management. Successfully transition the customer from their current way of working to an optimized Binocs-enabled process.
• Guide Customers to Operational Excellence: Enable customers to unlock the full potential of Binocs’ features, such as AI-enhanced scheduling, workload leveling, and dynamic forecasting, by tailoring configurations to their specific needs.
• Facilitate Seamless Integrations: Support customers in integrating Binocs with their existing systems (LIMS, ERP, QMS, etc.), ensuring a smooth data flow and full alignment with their workflows.
• Build Strong Customer Relationships: Establish yourself as a trusted advisor by collaborating with key stakeholders to understand their needs, anticipate challenges, and deliver measurable outcomes such as reduced turnaround times or optimized resource allocation.
• Lead Multiple Projects Simultaneously: Manage up to two active implementation projects at any given time, balancing competing priorities and delivering high-quality results within defined timelines.
• Develop Repeatable Best Practices: Contribute to the continuous improvement of Binocs’ implementation methodology by capturing lessons learned, refining processes, and creating tools that streamline future projects.
• Drive Customer Success Post-Implementation: Partner with the Customer Success team to ensure a smooth handoff, tracking early adoption metrics and addressing any post-implementation challenges to maximize value realization for customers.

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