Head of Customer Success

Churches are modernising fast, and they need a partner who gets it. At ChurchDesk, that's exactly what we are — and as Head of Customer Success, you're the person making sure our customers from congregations to large dioceses across Europe feel that every day.

We've grown fast over the past few years — as a team, in the number of churches we support, the complexity of our product and across the four markets we now operate in: Denmark, Germany, Norway, and the Netherlands. That growth is exactly why this role exists: we need someone who can help us scale customer success in a way that keeps pace with where we're headed next.

This role can be based in Berlin or Copenhagen.

About your new role

In your role as Head of Customer Success you'll drive retention, keep operations simple as we scale, and help Sales turn upgrades into recurring revenue — all while sitting close to the leadership team.

• Team leadership — Three team leads (Customer Success, Support, Professional Services) report to you. You own culture, hiring, promotions, and salary reviews across the organisation.
• Tools & systems — You own the tool stack our customer-facing teams rely on daily: HubSpot, Crisp, Usetiful, Livestorm, Aircall, and the implementation of LMS platform.
• Process & scale — You build and maintain the processes that keep Customer Success, Professional Services, and Support running smoothly as headcount and customer volume grow.
• Revenue growth — You grow Professional Services revenue and partner closely with Sales to convert upgrade opportunities while keeping churn low.
• Reporting & insight — You track and report on customer health (health score, churn, NRR, CSAT) to the leadership team, using that data to flag risk and surface expansion opportunities early.
• Cross-functional coordination — You work daily with Product, Sales, Tech, Finance, and Marketing to ensure a strong customer experience as we scale.