Sales Operations Analyst

About Customs Support Group

_Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in __14 European countries_ _ with __120+ offices_ _ and a team of __1,700+ customs professionals_ _._

_We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs._

_What we do_ _: We support more than __60,000 clients_ _ and process over __20 million declaration lines each year_ _.

From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable._

_How we work:__ We combine __local customs expertise_ _ with __modern digital tools_ _ to handle large volumes accurately and at speed.

Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains._

_Why it matter:__ Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.

CSG helps clients stay compliant, reduce risk and keep their supply chains moving._

Why Join Us

_At CSG, you will be part of a growing international organization that is improving how customs work gets done._

_You will:_

• _Work with experienced customs professionals and technology teams_

• _Gain exposure to international trade and complex supply chains_

• _Contribute to services that have a real impact on global commerce_

_This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter._

Purpose of the position

_We are looking for a driven and commercially minded_ _Sales Operations Analyst_ _who will support the sales organization with data-driven insights, pipeline management, and commercial analytics. This role plays a key part in improving CRM accuracy, sales performance measurement, and target setting within a logistics environment._

_The ideal candidate combines_ _strong analytical skills with commercial acumen_ _, understands the end-to-end sales process, and can translate data into actionable business recommendations._

_ _

Main Responsibilities

· _Support the sales organization with analysis of pipeline performance, sales activities, and commercial results_

· _Manage and analyze the sales pipeline, ensuring data accuracy and consistency in CRM (Salesforce)_

· _Drive CRM data quality, ownership, and discipline across the sales teams_

· _Build, monitor, and report on sales KPIs and performance indicators_

· _Support opportunity creation, tracking, and conversion analysis_

· _Measure sales activities and effectiveness (calls, meetings, win rates, conversion, deal velocity)_

· _Prepare sales targets, forecasts, and performance reports for management_

· _Deliver data analytics and dashboards using Excel and Power BI_

· _Provide insights that support commercial decision-making and improve sales accuracy_

· _Participate in improving and standardizing sales and commercial processes_

· _Act as a business partner to Sales, Commercial, and Management teams_

_ _

What to Expect

· _The work is office based._

· _The dress code is smart, but business-casual is acceptable in the office._

· _The working environment can be stressful, as much of the work is aimed at meeting tight delivery deadlines, although you will be supported by the team._

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Requirements

· _Strong commercial acumen and understanding of sales-driven organizations_

· _Proven experience working with sales processes and pipeline management_

· _Experience in CRM systems, preferably Salesforce_

· _Preferably experience working with mid to large commercial organizations across different countries_

· _Advanced Excel skills (must-have)_

· _Experience building reports, analyses, and dashboards (Power BI is a strong plus)_

· _Ability to build, analyze, and monitor KPIs_

· _Understanding of opportunity lifecycle and sales activity measurement_

· _Strong analytical mindset with attention to detail and accuracy_

· _Very good English (spoken and written)_

· _Self-starter with high level of ownership and initiative_

· _Able to work independently and proactively_

· _Strong communication skills and ability to work with stakeholders at different levels_

· _Extraverted and proactive, comfortable interacting with sales teams_

· _Results-oriented and business-focused mindset_

· _Comfortable working in a fast-paced, commercial environment_