OPERATION SUPERVISOR

As an Operations Supervisor, you are responsible for everything that happens at the Front Office and ensure that every guest enjoys a smooth check-in and check-out experience. You provide guests with all the information they need and consistently impress them with your friendly and welcoming attitude. In addition, you motivate and coach the team with enthusiasm, ensuring everyone is ready to deliver the level of service our guests expect. The Operations Manager can always rely on your support. You assist with staff scheduling, guest and colleague communications, and actively contribute ideas to improve daily operations. Every shift brings new challenges, but one thing remains the same: you deliver quality service and use your creativity to surprise guests, exceed expectations, and create memorable experiences.

WHO ARE WE?

The Manor Amsterdam is also called the most beautiful hotel of Amsterdam East. Where The Manor used to be a hospital and a district office, it is now a modern hotel with beautiful rooms. Special rooms, a trendy hotel bar and a location in one of the nicest areas of Amsterdam: what more could you want?

As Leonardo Hotels Benelux, we are within the large Leonardo Hotels Group, responsible for all activities for the 28 hotels in the Netherlands and Belgium. At Leonardo Hotels we care deeply about personal growth, connection, and making an impact together. On average, our colleagues work with us for four years, because we always look for good internal career opportunities - and we are quite proud of that!