Bilingual Lending Support Technician

First National Bank _of America_ has an opening for a customer-focused Bilingual (Spanish/English) Lending Support Technician. This position requires strong communication skills, attention to detail, and a commitment to providing timely, accurate support. The Bilingual Lending Support Technician will respond to incoming support tickets and phone calls, providing exceptional service to mortgage customers and FNBA employees. The ideal candidate will be bilingual in Spanish and English, have mortgage industry knowledge and/or customer service experience, be comfortable learning new systems, and thrive in a fast-paced environment.

FNBA is willing to train the right candidate who demonstrates strong customer service skills, a willingness to learn, and a commitment to helping customers.

Responsibilities

• Monitor and respond promptly to requests received through the JIRA Service Desk ticketing system
• Track, route, and redirect requests to the appropriate resources as needed
• Assist customers and employees by answering questions, resolving issues, and providing timely follow-up
• Escalate complex inquiries to the appropriate department when necessary
• Recommend process improvements to enhance customer and employee support
• Participate in various Encompass projects and Mortgage Lending purchasing duties

Qualifications

• Fluent in both English and Spanish (written and verbal)
• Mortgage industry knowledge and/or customer service experience is a plus
• Strong communication, problem-solving, and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Comfortable learning and navigating business applications and systems
• Strong attention to detail and commitment to delivering excellent customer service

_Employee benefits_

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

At First National Bank _of America_ , we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank _of America_ recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank _of America_ uses E-Verify to confirm employment eligibility [as per E-Verify guidelines.](https://everify.uscis.gov/home/resources/view-essential-resources)

First National Bank _of America_ is an Equal Opportunity Employer.

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