Sr. Director of Client Success, Creator Operations & Acquisition

About Us

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.

With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we're transforming the future of the creator economy.

The Role

We are seeking a strategic, growth-oriented leader to serve as our Sr. Director of CS & Creator Operations & Acqusition. You will lead three interconnected functions: Client Success, Creator Operations, and Creator Acquisition, managing 5 direct reports. You will own the full lifecycle of client partnerships and creator network strategy, balancing delivery excellence, operational efficiency, and supply-side growth to fuel the company's next phase of scale.

This role sits at the intersection of revenue (client satisfaction and expansion), operations (creator sourcing and fulfillment), and supply growth (building the creator ecosystem). You'll need deep expertise in client success, platform fluency across Meta, TikTok, Snap, Pinterest, YouTube, and adjacent channels, a track record of scaling teams in fast-paced environments, and the operational acumen to run a complex, margin-aware business.