Customer Services Associate 12-month FTC

We require a Customer Services Associate for our Operations Team on a 12-month fixed term contract.

The main purpose of the Customer Services Associate role is to process a range of policy administration tasks effectively and accurately within the Company’s agreed time scales and service standards.

• Process client requests effectively and promptly including but not limited to processing:
• servicing queries
• changes of address and
• policy valuations
• Carry out Anti Money Laundering checks and collect relevant documentation from customers.
• Develop an understanding of the products and how they operate.
• With relevant support, ensure all items of work are completed in a timely and accurate manner.
• Participate in all training sessions that the company offers.
• Support and encourage teamwork within your team and the wider business

• Experience of an administrative role is an advantage but not essential.
• Sound knowledge of MS Office (Word, Excel, and Power Point).
• Enthusiastic, energetic, and positive.
• Good communicator with external and internal stakeholders and colleagues.
• Good interpersonal, oral, and written communication skills.
• Time management and organisational skills.
• Eager to learn and share knowledge, flexible and open-minded.
• Desire for professional development.
• High level of integrity

Isle of Man 26th August 2026

Monument Re Group are an equal opportunities employer.

careers@monumentregroup.com