Customer service & Customer Insights Intern

| Takealot.com, South Africa's leading online retailer, is looking for a highly talented Customer Service Intern to join our team in Cape Town DC. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! Think you’ve been challenged before? Think again!

Requirements

Qualifications & Experience

N6 certificate in Business Management, Marketing or any related field or a related discipline.

The skills we need:

• Computer Literacy
• Strong Attention to Detail
• Strong written and verbal communication skills
• Time management and ability to manage multiple projects simultaneously
• MS Office Suite (Word, Excel, PowerPoint)
• Data interpretation and presentation
• Basic understanding of HR principles and practices
• Strong organisational and administrative skills

Attributes required:

• Collaborative
• Creative Energy
• Hands on
• Have an opinion and voice it
• Strong communication skills
• Strong problem-solving skills

Key responsibilities:

• Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities
• Support the creation, review, and optimisation of SOPs and process flows
• Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction
• Assist with reporting on key metrics and performance indicators
• Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements
• Participate in projects to optimise customer service processes and system utilisation

This is an 18-month contract position. This is a contract position

High Level:

At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship Programme will prepare you for a career in a large-scale and fast-paced environment. Every selected intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The programme consists of various technical and soft-skill courses where you will receive training on a variety of areas. You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of great industries.

---

How To Sell This Job The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

Let’s talk about life @ Takealot Group

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
• No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more.
• Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see? If you meet the above, you are an Extraordinary Mind. Apply today!! _Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference._