Operations & Customer Service Representative (T&T)

We are seeking a motivated and dependable Entry-Level Operations & Customer Service Representative to support day-to-day warehousing and logistics operations. This role serves as a key point of communication between customers, warehouse teams, carriers, and internal operations.

The ideal candidate is organized, responsive, comfortable working in a fast-paced environment, and eager to build a career in logistics and supply chain. Previous warehousing or logistics experience is helpful but not required. Training will be provided.

Key Responsibilities

• Serve as a primary point of contact for customers regarding orders, shipments, inventory, and warehouse activity.
• Monitor inbound and outbound shipments and provide timely status updates.
• Coordinate with warehouse personnel to ensure orders are received, processed, picked, staged, and shipped accurately.
• Enter and maintain customer orders and shipment information in warehouse and transportation systems.
• Schedule and coordinate pickup and delivery appointments with customers and carriers.
• Track shipments and proactively communicate delays, exceptions, or operational issues.
• Respond to customer questions through phone, email, and internal communication platforms.
• Assist with inventory inquiries, order discrepancies, damaged freight, and missing product.
• Review shipping and receiving documentation for accuracy.
• Maintain accurate notes and records for customer accounts and operational activities.\
• Work closely with warehouse supervisors, transportation teams, and customer service representatives to resolve issues quickly.
• Assist with daily reporting and other administrative or operational tasks as needed.

Working conditions:

• Work schedule:

Shifts: ( ALL TIMES CST).

**_Agent 1 - Mon - Fri. - 0700-1500

Agent 2 - Mon - Fri - 0700-1500

Agent 3 - Wed - Sun - 0700-1500

Agent 4 - Mon - Fri - 1500-2300

Agent 5 - Mon - Fri - 1500-2300

Agent 6 - Wed - Sun - 1500-2300

Agent 7 - confirming working schedule

Agent 8 - Mon - Fri - 2300-0700

Agent 9 - Wed - Sun - 2300-0700_**

• Competitive Salary in USD
• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team