Customer Service Representative

About Us

At SkillBridge Academy , we are dedicated to shaping the next generation of professionals through innovative training programs, personalized development, and a results-driven learning experience. Our mission is to empower individuals with the skills and confidence they need to excel in their chosen careers.

We believe in fostering a collaborative and growth-oriented environment where ideas are valued, achievements are recognized, and potential is limitless

Job Description:

We are seeking a dedicated Customer Service Representative to join our team in Halifax. In this role, you will be the first point of contact for our clients, ensuring a seamless and professional customer experience. You will play a key role in supporting our mission by delivering high-quality service and building strong client relationships.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to ensure timely solutions.
• Provide feedback and insights to improve service processes and customer satisfaction.

Qualifications:

• High school diploma or equivalent; post-secondary education is a plus.
• Proven experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM systems.

Benefits:

• Competitive salary: $54,000 – $58,000 per year.
• Opportunities for professional growth and career development.
• Skills development and training programs.
• Supportive and inclusive work environment.
• Full-time position with standard working hours.