iGPM & BD PLW Consultant for Application support and Maintenance

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

_Role Summary and Responsibilities:_

_General:_

• Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via SMT/ ITSM.D(Service Now) tool
• Excellent problem-solving, consulting and decision-making skills.
• Handling incident, problem tickets, service requests in iGPM and Planisware.
• Good communication and interpersonal skills.
• Should be able to work independently with minimal supervision

_Desired Role Requirements:_

Key skill set required:

• Knowledge on SQL, PL/SQL,D2K forms and reports.
• Azure and Cloud technologies.

Core Functional Knowledge:

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• Planisware Knowledge is added more advantage.
• Project Management and resource planning knowledge
• Solving support tickets with immediate solutions or workaround.
• Performance issue analysis.
• Ownership on assigned tickets till closure of that ticket.
• Should be able to independently analyze and debug the problems.
• Should be able to analyze and document the solutions and implement the same.
• Follow-ups and taking complete ownerships towards assigned tasks.
• Preparation of Support or domain documents.
• Should able to do quick analysis and deeper view on issue.
• Adhere to support process strictly.

_Educational qualification:_

B.E/B.TECH/MBA

_Experience :_

5+ years in Oracle Database / Planisware consulting

_Mandatory/requires Skills :_

SQL, PL/SQL,D2K forms and reports

ITIL process knowledge

_Preferred Skills :_

ServiceNow knowledge

• Resolving daily user tickets through tools like ITSM.D ServiceNow
• Good understanding and Ability to do configuration, master data changes, end-to-end process flow
• Relevant certification is an added advantage