Customer support
Infojini Inc · Austin, TX, US
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- Location
- Austin, TX, US
- Type
- Full-time
- Posted
Overall Purpose: This position will provide support fo Customers. Roles & Responsibilities: 1) Customer call receipt � first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external Vendors. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.
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