Ambulatory Manager III (Endocrinology and Infectious Disease)

_More Than Just Care, It’s Community _

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be _Munson Material. _To us, that means teammates who live by our values of _excellence, teamness, positivity, creativity,_ and a commitment to creating _exceptional experiences_ for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

_Invested in You _

• _Grow: _Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.

• _Thrive:_ Full benefits, paid holidays, 29 days of PTO, management incentive program, employee discounts, and free individual retirement counseling.

• _Be Well: _Free wellness platform for you and your family, plus personalized support for personal or family challenges.

• _Be Heard:_ Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

_Your Leadership in Action _

Munson Healthcare is seeking a highly collaborative, patient-centered Practice Manager to lead operations across our Endocrinology and Infectious Disease practices in Traverse City. This leadership role plays a critical part in delivering exceptional care experiences while supporting a high-performing team.

The Practice Manager will be responsible for:

• Operational Leadership: Direct daily operations of assigned physician practice/program, including staff management, provider coordination, scheduling, and workflow optimization to ensure patient access, efficiency, and productivity goals are met.
• Financial & Performance Management: Develop and monitor annual budgets, oversee financial performance, and utilize key metrics (e.g., revenue cycle, provider utilization, access benchmarks) to drive operational and revenue outcomes.
• Revenue Cycle & Compliance: Maximize front-end revenue processes (scheduling, insurance verification, authorizations, POS collections) and collaborate with billing teams to ensure accuracy and resolve improvement opportunities.
• People & Patient Experience: Lead all HR functions including hiring, coaching, and performance management; foster communication and engagement with staff and providers; maintain patient satisfaction scores at or above target through evidence-based practices.

_What’s Required _

• Education: Bachelor’s degree in a health-related field preferred; or 4+ years of progressive leadership experience in an ambulatory, medical office, or outpatient setting.
• Skills: Strong interpersonal and organizational abilities; capable of working independently and collaboratively.
• Knowledge: Medical terminology, EMR systems, coding, insurance billing, scheduling, data entry, and multi-line phone systems.
• Experience: Interdisciplinary team collaboration and problem-solving within physician practices and across departments to improve quality and operation

_Preferred:_

• Minimum two years of previous practice management experience

_Are you Munson Material? Apply today! _

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.