Senior Technical Account Manager
AI Digital · Remote job, US
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- Location
- Remote job, US
- Type
- Full-time
- Posted
- Own platform usage and adoption KPIs across assigned clients.
- Lead onboarding and training sessions for clients after platform access is granted.
- Run product demos and explain key Elevate features in a clear, client-friendly way.
- Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
- Proactively introduce new platform features, dashboards, AI tools, and agents.
- Identify adoption gaps and create action plans to increase active platform usage.
- Collect client feedback and translate it into clear product and data recommendations.
- Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
- Support Sales and Client Services teams with technical product expertise when needed.
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