AISR NOC Technician

Overview:

Job Title: AISR NOC Technician

Security Clearance: Secret

Location : Scott AFB, IL

_(Due to the nature of the work and contract requirements, U.S. Citizenship is required._)

Description:

C3EL is seeking a cleared professional to support our critical mission at Scott AFB in Illinois. Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This Network Technician will directly support the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell.

_(This role is considered "Mission Essential" and may require supporting rotating shift work, which includes nights and weekends.)_

Responsibilities will include, but not be limited to:

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:
• Proactively analyze alarms.
• Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
• Identifying the fault condition and its impacts.
• Isolating root causes.
• Coordinating correction of fault situations regardless of the fault in the infrastructure.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Incident Analysis (Fault Isolation):
• Support the fault isolation process.
• Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs.
• Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
• Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
• Support all customers to include providing global situational awareness support.
• Fault Correction:
• Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration:
• Restore networks and service to full operation.
• Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
• Identify failures that are attributable to a different causes and impacts.
• Conduct reroute and normalization of services and circuits due to outages.
• Reroute routine circuits within 24 hours of notification, documenting reroute in the configuration management database (CMDB).
• Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Works directly with Shift lead and O&M leadership for guidance
• Incident Escalation:

• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
• Evaluates and provides feedback for training, standard operating procedures, and tools.
• Assist in training Network controllers within O&M.
• Effectively communicates with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Minimum Qualifications:

• U.S. Citizenship.
• An active, in-scope US Government issued Secret clearance.
• 2+ yrs of relevant technical experience.
• Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
• Ability to work in a 24/7 shift work environment.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in one or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, GVS, ATM, Promina, CISCO, MSPP, Optical Switching.
• General understanding of network topologies, both transport and IP.

Desired Qualifications:

• Prior Military experience or experience working as a contractor in a Government environment is preferred.
• Network+, CCNA, CCENT, JNCIA, or CCNP certifications are also desirable.

Education:

• A minimum of a High School diploma or equivalent is required.