Dutch Travel Customer Support - Katowice, Poland
Cross Border Talents · Katowice, Silesian Voivodeship, Poland
Checked against workable — still accepting applications.
- Location
- Katowice, Silesian Voivodeship, Poland
- Type
- Full-time
- Posted
Tasks:
\- Responding to customers via phone, chat, and e-mail (outbound and inbound).
\- Support customers with travel difficulties.
\- Change the reservation both in time and destination, change of personal data
\- Advise partners on flights, products, prices, fares, rules, and online services
contributing to the success of our client.
\- Dealing with cancellations and refunds
Requirements
Requirements:
\- Dutch C1 and English B2 (both spoken and written)
\- Excellent technical skills (MS Office, Browsers, general computer skills)
\- Positive energy, enjoy communicating with customers and colleagues
\- Previous experience in Customer service, digital service platforms and CRM tools is
an advantage
Benefits
What do we offer you?
\- Work for the largest, well-known Trip.com company
\- Salary: 9000 PLN gross monthly
\- 1st contract – probation – 3 months (training is paid from day 1).
\- Private medical care (Luxmed),
\- Group insurance program, sports, and leisure program (My benefit),
\- A very dynamic and international work environment with plenty of career
opportunities,
\- Social activities, events, and celebrations,
\- Multinational environment.
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