Forward Deployed AI Strategist {Chennai}

About DevRev

At DevRev, we're building the future of work with _Computer_ – your AI teammate. Unlike traditional tools, _Computer_ unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.

About the role

As a Forward Deployed AI Strategist , you will serve as the lead technical strategist embedded with our customers. You'll own the end-to-end design of AI-driven business transformation projects from understanding domain-specific needs to architecting scalable agent-based solutions using DevRev’s platform. This role requires a unique blend of enterprise architecture, AI solutioning, customer empathy, and cross-functional collaboration. You’ll act as the connective tissue between pre-sales, customer success, engineering, and product teams bringing our AI capabilities to life for real-world impact.

What you'll do

• Own Customer Context : Deeply understand customer business domains, systems, and OKRs/KPIs to guide solution design.
• Architect AI Transformation : Design and document AI-driven workflows, agents, skills, and system integrations that align with customer goals and industry best practices.
• Be a Trusted Advisor : Build strong partnerships with customer stakeholders as their technical counterpart, delivering confidence in our platform’s capabilities.
• Translate & Coordinate: Bridge the gap between pre-sales/CS and engineering, ensuring requirements are actionable and outcomes measurable.
• Design Reusability : Architect modular, scalable solutions that can be extended across customers and verticals.
• Drive Delivery : Collaborate with Applied AI engineers to oversee solution implementation, ensuring architectural alignment and execution excellence.
• Support Pre-Sales : Partner with sales engineers and customer teams to scope new opportunities, define technical requirements, and provide input on feasibility and effort.
• Lead Innovation : Stay ahead of emerging trends in AI, software integration, and business transformation—and bring that insight to our solution designs.
• Maintain Quality & Compliance: Ensure all solutions meet performance, security, and compliance standards.

What you'll bring

• Experience : 7+ years in solution architecture or consulting roles, focused on enterprise-scale, customer-facing software implementations.
• AI & Cloud: Hands-on experience with generative AI tools, cloud platforms (AWS, GCP, or Azure), and modern integration patterns (APIs, webhooks, pipelines).
• Business Acumen : Strong understanding of customer priorities, with the ability to translate business needs into technical execution plans.
• Design Thinking : A problem-solver with a growth mindset, skilled in crafting scalable and future-proof architectures.
• Communication : Exceptional ability to convey complex technical and business concepts to diverse stakeholders, both technical and non-technical.
• Project Leadership : Proficiency with project planning tools and methodologies; capable of managing multiple solution tracks and timelines.
• Metrics Focus : Proven ability to define and track success through OKRs, KPIs, and tangible business outcomes.
• SaaS & Platform Fluency: Background in SaaS or enterprise platforms, with understanding of extensibility and multi-tenant design principles.
• Education : Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.

Travel Ready: Willingness to travel up to 80% for on-site implementations, technical workshops, and customer engagements.

As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV.

_DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law._