Transportation Pricing & Quoting Customer Experience Representative – The Americas

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.

The Customer Experience Representative serves as the primary point of contact for internal and external customers once a spot quote request has been executed within Transportation Pricing & Quoting for the Americas. This role is responsible for coordinating approved quotes with relevant internal stakeholders and providing customer service support throughout execution — ensuring a seamless handoff from pricing to operations and timely resolution of any issues that arise.

This role sets the tone for the customer experience once a quote moves from pricing into execution. Responsive, accurate coordination and communication protect customer relationships and prevent execution issues from becoming service failures across the Americas geography.

_Reports to the Strategic Solutions Manager, Transportation Pricing & Quoting – The Americas_

Key Responsibilities

• Serve as the primary customer service contact for internal and external customers following the execution of a requested quote.
• Coordinate approved quotes with relevant internal stakeholders to ensure a smooth, accurate handoff from pricing to execution.
• Respond to and resolve customer inquiries related to executed quotes in a timely, professional manner.
• Communicate quote status, changes, or issues to affected internal teams and external customers.
• Maintain accurate records of quote execution and post-quote customer interactions in the Pricing Database.
• Escalate unresolved customer service issues or recurring execution problems to management.

_Position is on site full-time at any Expeditors office in the US _

• Strong attention to detail; comfortable triaging a high volume of inbound requests.
• Clear, professional written and verbal communication.
• Working knowledge of Expeditors’ service offerings and team structures, in order to determine and route requests correctly.
• Able to prioritize and process requests quickly without sacrificing accuracy.
• Comfortable working within a Pricing Database or quote intake system.

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All information will be kept confidential according to EEO Guidelines.