Assistant Service Manager

\- Assist in managing the service department team by providing guidance, support, and coaching as needed.

\- Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.

\- Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.

\- Build and maintain strong relationships with clients by delivering professional customer service and addressing inquiries, concerns, and feedback promptly.

\- Delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceeds service targets.

\- Oversee all aspects of service operations, including scheduling, dispatching, and monitoring service calls to ensure timely and efficient resolution of customer issues.

\- Coordinate with other departments to optimize resource allocation and effectively meet service demand.

\- Maintain accurate records of service activities, including service reports, maintenance schedules, and inventory management.

\- Ensure all service activities comply with safety regulations, company policies, and industry standards to minimize risks and ensure the well-being of employees and clients.

\- Perform any other ad hoc tasks as assigned by the Manager or Management.