Patient service associate

About the company:

We are a renowned healthcare institution located in Singapore, known for its commitment to providing high-quality medical care and services.

Job responsibilities:

\- Assist patients with registration and appointment scheduling.

\- Provide information and guidance to patients regarding hospital services and procedures.

\- Handle patient inquiries and resolve issues in a timely and professional manner.

\- Coordinate with medical staff to ensure smooth patient flow and service delivery.

\- Maintain accurate patient records and update information as necessary.

\- Support billing and payment processes, including handling insurance claims.

\- Ensure compliance with hospital policies and procedures in all patient interactions.

Job requirements:

\- High school diploma or equivalent; additional certification in healthcare administration is a plus.

\- Previous experience in a healthcare or customer service role preferred.

\- Strong communication and interpersonal skills.

\- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

\- Proficiency in using computer systems and software for patient management.

\- Attention to detail and strong organizational skills.

\- Ability to maintain confidentiality and handle sensitive information.