Inspire Coffee House Assistant Manager | Front Porch Location

Team Leadership

• Train and develop coffee house shift leads and baristas while investing in both their professional skills and spiritual growth.

• Provide regular coaching and feedback that equips the team to deliver an outstanding customer experience.

Operational Excellence

• Oversee the day-to-day operations of the coffee house, ensuring systems are organized, efficient, and consistently executed.

• Manage inventory and daily workflows so the team is prepared to serve customers well.

• Identify opportunities to improve processes and create a smooth, dependable operation.

Business Stewardship

• Actively look for opportunities to reduce costs, improve efficiency, and expand the customer base.

• Steward inventory and resources with wisdom, balancing quality, availability, and profitability.

Customer Experience

• Cultivate a welcoming environment where every customer feels valued and cared for.

• Address questions, concerns, and feedback with professionalism and urgency, working to resolve issues in ways that build trust and loyalty.

• Ensure the team consistently delivers exceptional service and high-quality products.

Communication & Collaboration

• Work closely with staff members and volunteers to foster clear communication and strong teamwork.

• Build positive relationships across the organization while supporting Inspire Coffee House's mission and vision.

What Success Looks Like

• Employees are engaged, equipped, and continually growing personally and spiritually.

• Customers consistently receive a welcoming, high-quality experience.

• Daily operations run smoothly without constant oversight.

• The team operates with clarity, ownership, and a shared commitment to excellence.

Who This Role Fits Best

This role is best suited for someone who:

• Is a member of Grace Church.

• Has experience leading people with encouragement, accountability, and humility.

• Takes ownership and proactively solves problems before they become obstacles.

• Is energized by developing teams and creating exceptional customer experiences.

• Makes thoughtful decisions that support both people and business health.

• Cares deeply about hospitality, excellence, and building a place where community can flourish.