Personal Assistant to General Manager

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SCOP**

The Personal Assistant ensures the professional and smooth operation of the hotel executive office and represents the General Manager, the hotel and Kempinski at all times.

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MAIN RESPONSIBILITIES

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● Ensure smooth operations within the executive department.

● Daily organisation of all incoming mail, calls and tracing file.

● Strong support to the General Manager with all office administration.

● Project organisation with guidance by the General Manager.

● Plan internal events and meetings.

● Evaluate guest questionnaires / supervise Customer Satisfaction Tool.

● Act as an internal mediator between departments.

● Co-ordinate public relation issues and sales transactions.

● Plan and execute mailings.

● Complaint handling.

● Prepare and coordinate VIP arrivals etc.

● Communicate hotel philosophy and represent the hotel internally and externally.

● Organise travel arrangements for the General Manager.

● Participate in meetings, prepare meeting minutes.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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EDUCATION : Higher college Education and/or High School Diploma

EXPERIENCE: To fill the position, one of the following is required:

• General office administration
• Hotel operations and administration experience

COMPETENCIES: To fill this position the candidate must have:

• Information management
• International etiquette
• Team building skills
• Planning/organisation skills
• Problem solving skills
• Adaptability
• Flexibility, initiative
• Results oriented
• Pro-active hospitality skills including guest service skills
• Excellent MS Office (Word, Excel, Power Point) knowledge
• Digital equipment knowledge