Guest Relations Agent - Russian Speaker

Main Responsibilities:

• Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience.
• Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests.
• Anticipate guest needs and handle guest complaints with diplomacy and efficiency.
• Coordinate with all departments to ensure guest preferences and expectations are met.
• Promote hotel services, facilities, and upsell room categories and experiences.
• Handle VIP arrivals and ensure their stay exceeds expectations.
• Maintain updated guest profiles and preferences in the PMS.
• Provide personalized recommendations for local attractions, dining, and events.
• Maintain a strong presence in the lobby and public areas to assist guests proactively.
• Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.