Merchant Operations Manager

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Merchant Operations Manager is responsible for leading a high-performance, highly skilled operations team -- including field marketing agencies and field promoter teams -- that guides merchant clients through our processes, products, and promoter deployment. This role manages strategic interactions and administrative, technological, and logistical operations, executing a demand generation strategy built around placing the right promoters with the right merchants, to foster successful partnerships, drive customer engagement, and boost sales growth; overseeing merchant, clerk, and