Field Operations Executive - Noida

Designation - Field Operations Executive

Location - Noida

Qualification - Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Experience - 0 - 3 Years

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in

2017 through a joint venture between Pest Control India and Rentokil, it operates across 300

locations, aiming to set new standards in customer service. The company focuses on

industry-leading operations through best practices, innovation, and digital technologies. In 2024,

Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and

footprint further.

For more details: <https://www.rentokil-pestcontrolindia.com>

[About the Role:](https://www.rentokil-pestcontrolindia.com)

[● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service](https://www.rentokil-pestcontrolindia.com)

[quality, technician capability, material readiness, and compliance through hands-on](https://www.rentokil-pestcontrolindia.com)

[supervision, audits, and performance monitoring across assigned service areas.](https://www.rentokil-pestcontrolindia.com)

[● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as](https://www.rentokil-pestcontrolindia.com)

[part of a multi-functional team, and this involves collaboration with the internal team and](https://www.rentokil-pestcontrolindia.com)

[external stakeholders.](https://www.rentokil-pestcontrolindia.com)

[Job Responsibilities:](https://www.rentokil-pestcontrolindia.com)

[A. Core Operations](https://www.rentokil-pestcontrolindia.com)

[● Ensure availability of trained & certified technicians as per guidelines.](https://www.rentokil-pestcontrolindia.com)

[● Coach technicians to improve service quality, retention, and SOP compliance.](https://www.rentokil-pestcontrolindia.com)

[● Conduct daily stand-up meetings; communicate safety & job-specific instructions.](https://www.rentokil-pestcontrolindia.com)

[● Ensure availability of tools, materials, and proper stock management as per SOP.](https://www.rentokil-pestcontrolindia.com)

[● Monitor SCP usage, troubleshoot issues, and provide refresher training.](https://www.rentokil-pestcontrolindia.com)

[● Ensure Partner Kit & on-site documentation are contractually compliant.](https://www.rentokil-pestcontrolindia.com)

[● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based](https://www.rentokil-pestcontrolindia.com)

[on the target](https://www.rentokil-pestcontrolindia.com)

[● Maintain grooming standards and service quality of assigned technicians.](https://www.rentokil-pestcontrolindia.com)

[● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.](https://www.rentokil-pestcontrolindia.com)

[● Approve technician conveyance; ensure STT and route plan adherence.](https://www.rentokil-pestcontrolindia.com)

[● Ensure RPCI SOPs are complied with and any deviations that are necessary should](https://www.rentokil-pestcontrolindia.com)

[be adequately approved in advance.](https://www.rentokil-pestcontrolindia.com)

[](https://www.rentokil-pestcontrolindia.com)

[B. Advanced Operations](https://www.rentokil-pestcontrolindia.com)

[● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).](https://www.rentokil-pestcontrolindia.com)

[● Execute 1 TPA + 1 development plan annually per technician.](https://www.rentokil-pestcontrolindia.com)

[● Analyse & resolve service delivery issues; ensure timely complaint resolution with](https://www.rentokil-pestcontrolindia.com)

[root cause closure.](https://www.rentokil-pestcontrolindia.com)

[● Monitor technician-wise CO trends; skill-up underperformers.](https://www.rentokil-pestcontrolindia.com)

[](https://www.rentokil-pestcontrolindia.com)

[● Ensure audit non-conformity closures (internal/external).](https://www.rentokil-pestcontrolindia.com)

[● Track material usage vs. SRF/SOW; highlight deviations.](https://www.rentokil-pestcontrolindia.com)

[● Maintain stock levels aligned with APL and reduce near-expiry wastage.](https://www.rentokil-pestcontrolindia.com)

[● Drive service & product leads through coaching and on-the-job support.](https://www.rentokil-pestcontrolindia.com)

[● Monitor service productivity, efficiency, and input costs across sites.](https://www.rentokil-pestcontrolindia.com)

[● Support grievance handling, leave planning, and team discipline.](https://www.rentokil-pestcontrolindia.com)

[](https://www.rentokil-pestcontrolindia.com)

[Key Result Areas:](https://www.rentokil-pestcontrolindia.com)

[● 100% completion of PMI 'Pest Audit'](https://www.rentokil-pestcontrolindia.com)

[● Material Consumption](https://www.rentokil-pestcontrolindia.com)

[● TPA and Development Plan](https://www.rentokil-pestcontrolindia.com)

[● Technician Capability Development](https://www.rentokil-pestcontrolindia.com)

[● Complaint Resolution & Root Cause Analysis](https://www.rentokil-pestcontrolindia.com)

[● Customer Visit & Audit Coverage](https://www.rentokil-pestcontrolindia.com)

[Competencies (Skills essential to the role):](https://www.rentokil-pestcontrolindia.com)

[● Strong interpersonal skills](https://www.rentokil-pestcontrolindia.com)

[● Analytical and problem-solving ability](https://www.rentokil-pestcontrolindia.com)

[● Effective communication skills](https://www.rentokil-pestcontrolindia.com)

[● Proactive planning and organising](https://www.rentokil-pestcontrolindia.com)

[● Technical knowledge of pests, service processes, chemicals, and equipment](https://www.rentokil-pestcontrolindia.com)

[Educational Qualification / Other Requirement:](https://www.rentokil-pestcontrolindia.com)

[● Minimum B.Sc. in Chemistry, Zoology, or Agriculture](https://www.rentokil-pestcontrolindia.com)

[● Prior experience in pest management or service operations is preferred](https://www.rentokil-pestcontrolindia.com)

[● Proficient MS-Office / G-Suite](https://www.rentokil-pestcontrolindia.com)

[Role Type / Key working relationships:](https://www.rentokil-pestcontrolindia.com)

[● Individual Contributor](https://www.rentokil-pestcontrolindia.com)

[● External team- Customers and Customer representative](https://www.rentokil-pestcontrolindia.com)

[● Internal team- ABM/BM, Operations & Sales Colleagues, Planners](https://www.rentokil-pestcontrolindia.com)

Interested candidates can share resume on

alfeeya.siddiqui@rentokil-pci.com

9322881417

[](https://www.rentokil-pestcontrolindia.com)

Requirements

Do you have what it takes? If you want to be considered for this role you will need:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.

Benefits

.