Solutions Engineer (BA)

Who We Are

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

What You Will Be Doing

• Serves as the primary technical point of contact for enterprise level clients of our GlobalLink suite of products
• Coordinates installations, configurations and upgrades of new and existing technology products
• Gathers client requirements in order to craft and document technology solutions
• Executes technology solution all the way through development, testing, QA and launch
• Assists clients to “language enable” their content management systems
• Serves as point of escalation for any client support issues
• Coordinates tasks between client and language services teams
• Assists Product Management by communicating client requirements that need to become new features and bugs that need to be addressed
• Ensure client launch deadlines are met, and that proper risk analysis is performed
• Manage multiple clients at different stages of the implementation cycle in parallel