IT Support Lead

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

🔧 Key Skills:

• End-User Computing (EUC) Support
• LAN / WAN / VPN / Wi-Fi Troubleshooting
• Active Directory & Group Policy
• Microsoft 365 (Outlook, Teams, OneDrive)
• ITSM / ServiceNow
• Windows 10/11 Support
• Incident, Problem & Change Management
• ITIL Process Knowledge

📌 Key Responsibilities:

• Own end-to-end service delivery for Malaysia engagement
• Lead onsite and offshore support teams
• Manage escalations, shifts, and operational governance
• Ensure SLA/KPI compliance across IT support functions
• Act as SPOC for customer stakeholders and governance meetings
• Drive operational excellence and continuous improvement initiatives
• Ensure adherence to security, audit, and compliance standards

✅ Preferred Experience:

• Airline / Transportation / Large Enterprise environments
• Managing onsite–offshore delivery models
• Strong communication and leadership capabilities