Customer Service Administrator

U Value Insulation is an established international company, with over 40 years’ experience offering the building industry vast product choice combined with in-depth technical expertise. Distributing an extensive product catalogue for application across the full range of floor, wall and roof requirements, ensuring a one stop shop for all our client needs. We stock the very best brands & highest quality product ranges at competitive prices across thermal, acoustic and fire protection insulation products guaranteeing the widest choice and best value.

_This role will be Office based in Dunshaughlin, Co Meath at our new Head Office._

About the Role

As a Customer Service Administrator, you'll be the first point of contact for our customers, ensuring enquiries are handled efficiently while supporting the day-to-day administration of the customer service function.

Key Responsibilities

• Respond to customer enquiries via phone, email and online channels in a professional and friendly manner.
• Process customer orders accurately and efficiently.
• Update and maintain customer records and databases.
• Coordinate with internal departments to ensure customer requirements are met.
• Resolve customer queries and complaints promptly, escalating where necessary.
• Coordinate with manufacturers, suppliers, operations and transport to ensure timely delivery of products and services to our customers.
• Monitor orders and provide customers with updates on delivery or service status.
• Support the wider team with administrative tasks as required.

Requirements

We're looking for someone who has:

• A minimum of 2-3 experience in a customer service/administration role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with great attention to detail.
• The ability to prioritise tasks and work to deadlines.

• A positive, proactive attitude and a willingness to help others.
• Good IT skills, including Microsoft Office (Word, Excel and Outlook).
• Experience in the construction and/or building materials sector is beneficial.
• Experience using CRM or ERP systems would be an advantage, but not essential.

Benefits

• Salary negotiable depending on experience
• 24 days annual leave
• Company pension scheme
• Health Care Cash Plan
• Group life cover
• Employee Assistance Program
• Bike to Work scheme
• Refer a Friend
• Month-end company lunch
• Social events throughout the year
• On-site parking
• Early finish on Fridays