Customer Service Officer

About Eziway

Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.

The Role

Eziway Salary Packaging provides outsourced salary packaging services to FBT-exempt organisations including charities, public health, community and disability service providers. You'll manage a designated portfolio of clients — from doctors to aged care workers — as their primary point of contact for all things salary packaging, using our own in-house software. It's a fast-paced, rewarding environment working alongside the frontline of Australia's health sector, on a rotating roster (8am, 9am and 10am starts).

How You'll Work

Reporting into the team, you'll:

• Act as the primary point of contact for Eziway salary packaging clients
• Answer incoming calls and assist with enquiries in line with our service offering
• Process the salary packaging lifecycle — account creation, documentation and terminations
• Use Eziway's software for data entry, client file updates and record accuracy

Requirements

What You'll Own

• Client Portfolio — Own a designated set of client accounts, delivering a superior salary packaging experience end-to-end
• Enquiry Handling — First point of contact for incoming calls and client queries
• Lifecycle Processing — Account creation, documentation and terminations across the salary packaging cycle
• Records & Data — Accurate data entry and file maintenance using Eziway's in-house software

What We're Looking For

• Salary packaging or novated lease experience highly regarded, not essential
• Customer service experience with a genuine willingness to deliver superior service
• High attention to detail and strong interpersonal skills
• Ability to multitask, prioritise and meet KPIs
• Excellent verbal and written communication skills
• Proficient in Microsoft suite, comfortable picking up new systems
• Typing speed of 40wpm with 95% accuracy
• Availability for a rotating roster with 8am, 9am and 10am starts

Benefits

What's in it for You

• A 35-hour week, 9–5 — because your time outside work matters too
• Work close to home, skip the city traffic
• Free onsite parking, one less thing to think about
• Genuine career growth in a business that's still scaling
• Access to an Employee Assistance Program

If you have any additional questions, please contact our HR team at [••••@eziway.net.au](mailto:hr@eziway.net.au).

_We strongly encourage applications from individuals of Aboriginal and Torres Strait Islander descent. In accordance with our commitment to fostering a diverse and inclusive workforce, we actively seek to provide equal employment opportunities to all individuals, with particular emphasis on enhancing representation from Aboriginal and Torres Strait Islander communities._

_Please note, applicants must have the right to work in Australia. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements._