CVM Junior Analyst

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through [Orizon](https://orizon.gr/).

We provide reliable solutions and build trusted relationships with our customers.

Through innovative services , we meet today’s energy demands while preparing for the challenges of tomorrow.

As Greece’s first multi-service provider , we seamlessly combine energy and telecoms , creating a unique ecosystem of value and convenience to our customers.

Recognized for a 3rd consecutive year as a Great Place to Work , we are proud of our people and our culture of excellence.

We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next.

[Join Us!](https://apply.workable.com/volton/)

As part of its development Volton strengthens its human resources in Athens and seeks a CVM Junior Analyst for ourEnergy Sector.

Responsibilities

• Support the design and execution of Customer Value Management (CVM) initiatives across the customer lifecycle
• Analyze customer behavior and campaign performance to identify trends, opportunities and areas for improvement
• Assist in the implementation and evaluation of A/B tests across customer communication channels
• Monitor key customer KPIs such as retention, engagement, churn and customer lifetime value
• Prepare recurring and ad-hoc reports to support business decision-making
• Support segmentation activities and customer targeting for commercial and retention campaigns
• Ensure data accuracy and consistency across reports and analyses
• Develop dashboards and visualizations to communicate insights to internal stakeholders
• Collaborate with Commercial, Marketing and Customer Care to support customer-centric initiatives
• Translate data findings into clear and actionable business recommendations

Requirements

• Up to 2 years of experience in Data Analysis, Business Analysis, CRM/CVM or related roles. Recent graduates with strong analytical skills are encouraged to apply
• Bachelor's degree in Statistics, Mathematics, Economics, Business Administration, Marketing, Computer Science or a related field
• Master's degree in a relevant field will be considered an asset
• Strong interest in customer analytics, CRM and data-driven decision making
• Good knowledge of Excel and PowerPoint
• Familiarity with Python, SQL, Power BI or other analytics tools will be considered an asset
• Previous experience in the Energy, Telecommunications or Services sector is a strong plus
• Fluency in English, both oral and written
• Good communication and presentation skills

Personal Skills

• Eagerness to learn and develop analytical capabilities
• Good analytical and problem-solving skills
• Attention to detail and high level of accuracy
• Excellent organizational skills and results-oriented mindset
• Strong team spirit and collaborative attitude

Benefits

• Competitive salary package aligned with your experience and expectations
• Hybrid working model offering flexibility and work life balance
• Private health insurance and a range of corporate benefits & perks (half-day work on birthday, early Fridays in Summer and a variety of team-building activities)
• Continuous learning culture with ongoing training and development opportunities
• A dynamic, human-centric and high-performance work environment
• Modern office spaces designed to enhance productivity and comfort

_Don’t miss the chance to join a_ _Great Place to Work–Certified_ _company that fosters a positive work environment and is proudly recognized as a_ _Best Workplace for Women 2025_ _. Embracing an_ _employee First Culture_ _, we put people at the heart of everything we do; an approach honored with a_ _Silver Award_ _for_ _Employee-Centric Culture_ _and a_ _Silver Award_ _for_ _Best Onboarding Initiatives_ _._

_All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site_[ _volton.gr_](https://volton.gr/)