Head of Operations & Clinic Expansion

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟳𝟱𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟴𝟱𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟳.𝟱-𝟴.𝟱 𝗟𝗣𝗔)

Experience: 4+ yrs

Location: Noida, India

Job Type: Full-time

We are looking for an experienced and hands-on Head of Clinic Expansion & Operations to lead the end-to-end setup, launch, and operational management of skin, hair, aesthetic, and dermatology clinics.

The role will be responsible for managing clinic expansion projects from initial infrastructure and fit-out through pre-launch preparation, staffing, training, marketing coordination, and post-launch operations. The ideal candidate will have strong experience in skin, hair, aesthetic, dermatology, or wellness clinic operations , along with the ability to manage multidisciplinary teams and multiple stakeholders.

The role requires strong project management, operational ownership, leadership, vendor coordination, and a deep understanding of clinic setup and patient-centric service delivery.

Requirements

KEY RESPONSIBILITIES

• Lead the end-to-end setup and launch of new skin, hair, aesthetic, and dermatology clinics.
• Coordinate construction, interiors, fit-outs, electrical requirements, plumbing, equipment installation, and other infrastructure activities.
• Work closely with architects, contractors, consultants, equipment suppliers, and vendors to ensure timely project completion.
• Ensure clinic infrastructure and interiors meet required medical, operational, aesthetic, and brand standards.
• Coordinate pre-launch readiness, including medical software, CRM systems, inventory, equipment, documentation, and compliance checklists.
• Support applicable licensing, regulatory, and operational readiness requirements for new clinics.
• Coordinate local BTL marketing, promotional activities, and grand launch events with central marketing teams.
• Implement and maintain SOPs covering clinical workflows, patient management, front-office operations, service delivery, and administrative processes.
• Establish high standards for patient experience, hospitality, service quality, and clinic presentation.
• Support sourcing, interviewing, onboarding, and staffing of clinic teams, including counselors, CRM executives, front-office staff, and support personnel.
• Coordinate staff training on patient communication, CRM/software usage, service protocols, and operational processes.
• Take ownership of post-launch clinic operations , including daily administration, team performance, patient experience, and operational efficiency.
• Manage clinic-level P &L, revenue performance, expenses, and operational targets.
• Monitor clinic performance and identify opportunities to improve productivity, customer experience, and profitability.
• Coordinate with central teams to resolve operational, staffing, equipment, vendor, and customer-related issues.
• Conduct regular clinic audits and ensure consistent adherence to SOPs, compliance requirements, and service standards.
• Travel regularly across assigned locations to oversee expansion projects and operational performance.

WHAT MAKES YOU A GREAT FIT

• 4+ years of hands-on experience in clinic expansion, operations, healthcare operations, or a related field.
• Proven experience setting up and launching skin, hair, aesthetic, dermatology, cosmetology, or wellness clinics from the ground up.
• Strong preference for candidates who have successfully launched at least 1–2 clinics from scratch.
• Experience with clinic construction, interiors, fit-outs, equipment requirements, and vendor coordination.
• Working knowledge of aesthetic and laser equipment requirements and clinic infrastructure planning.
• Understanding of clinic licensing, regulatory requirements, compliance, and operational readiness.
• Strong project management skills with the ability to manage multiple stakeholders, timelines, budgets, and deliverables.
• Experience managing clinic teams and taking ownership of post-launch operations and P &L performance.
• Strong understanding of SOP implementation, patient experience, front-office operations, and service quality.
• Excellent leadership, communication, negotiation, and stakeholder-management skills.
• High emotional intelligence and the ability to manage multidisciplinary clinical and support teams.
• Strong problem-solving and decision-making abilities with a hands-on approach to operations.
• Comfortable with extensive multi-location travel across assigned regions.
• Graduate in any discipline; an MBA in Healthcare Management, Operations, Marketing, or a related field is preferred.
• Experience with established dermatology, aesthetic, skin, hair, laser, or wellness clinic chains will be an advantage.