Assistant Bar Manager

Opened in March 2026 as the first Fairmont hotel in Vietnam, Fairmont Hanoi is a luxury urban resort that celebrates Vietnamese heritage through elegant design, exceptional dining, wellness, and world-class event facilities. With 241 guestrooms, eight dining venues, a 1,100m² Grand Ballroom, and a commitment to heartfelt hospitality, Fairmont Hanoi is set to become the social epicentre of the capital and an exciting place to build a career in luxury hospitality.

The Bar Manager is responsible for the day-to-day operation of all assigned bars, ensuring exceptional guest experiences through operational excellence, outstanding cocktail execution, team development, and strict compliance with health, safety, and hygiene standards.

Responsibilities

_Leadership and Guest Experience_

· Lead guest-focused bar culture and service standards

· Ensure teams are trained, confident, and guest-focused

· Oversee guest satisfaction and service quality

_Operational Management_

· Lead the daily operation of all assigned bars, ensuring smooth, efficient, and professional service.

· Maintain a strong presence on the floor throughout service periods to support the team and engage with guests.

· Ensure all beverage service follows Fairmont brand standards and departmental SOPs.

· Monitor staffing levels, shift organization, opening and closing procedures, and operational readiness.

· Ensure all bars remain fully prepared, clean, organized, and properly always stocked.

_Cocktail Quality & Beverage Standards_

· Maintain the highest standards of cocktail preparation, presentation, consistency, and speed of service.

· Conduct daily quality checks on cocktails, garnishes, syrups, juices, ice, glassware, and mise en place.

· Ensure all beverage recipes are followed precisely using approved specifications.

· Support the implementation of new beverage menus, seasonal promotions, and product launches.

· Monitor beverage quality continuously and implement immediate corrective actions when required.

_Team Training & Development_

· Lead ongoing bartender training to develop technical skills, cocktail craftsmanship, product knowledge, and luxury service standards.

· Conduct regular practical assessments, coaching sessions, and performance feedback.

· Mentor bartenders and supervisors to build a high-performing and motivated team.

· Promote continuous learning and professional development across the department.

_Health, Safety & Compliance_

· Ensure full compliance with HACCP, food safety, hygiene, sanitation, and responsible alcohol service standards.

· Conduct routine health and safety inspections across all bars.

· Ensure equipment is operated safely and maintained correctly.

· Maintain accurate records of cleaning schedules, temperature logs, and operational checklists.

_Guest Experience_

· Lead by example in delivering intuitive, personalized, and luxury guest service.

· Resolve guest concerns professionally and efficiently.

· Build relationships with regular guests and recognize guest preferences whenever possible.

· Support the delivery of memorable beverage experiences and special occasions.

_Inventory & Cost Control_

· Maintain accurate beverage inventories and stock rotation.

· Minimize waste through effective controls and operational discipline.

· Ensure bars are adequately stocked while avoiding unnecessary overstocking.

· Support monthly inventory counts and beverage audits.

· Report breakages, losses, and operational discrepancies promptly.

_Collaboration_

· Work closely with Culinary, Restaurants, Stewarding, Purchasing, Engineering, Housekeeping, and Front Office to ensure seamless service delivery.

· Support hotel events, promotions, VIP functions, and beverage activations.

_Professional Standards_

· Maintain exemplary grooming, professionalism, and leadership presence.

· Lead by example in punctuality, accountability, and operational discipline.

· Attend all meetings, briefings, trainings, and departmental communications.

· Perform any additional duties assigned by Hotel Management.

Competencies

· Strong leadership presence and guest focus

· Ability to coach and develop leaders and colleagues

· Sound judgment and operational decision making

· Collaborative mindset and ownership of performance outcomes

· Professional presence and credibility

Opening for Vietnamese only