Food & Beverage Guest Relations

\- Maintain a strong floor presence across Food & Beverage Restaurants and proactively engage with guests.

\- Welcome and interact with guests in a warm, professional, and personalized manner.

\- Recognize and follow up on VIP, repeat, and special-occasion guests.

\- Proactively identify guest needs and address concerns before they become complaints.

\- Ensure guests receive a consistent experience in line with Sofitel standards and the hotel's service philosophy.

\- Support VIP dinners, special events, important guest occasions, and other key F&B experiences.

\- Build positive relationships with regular and high-value guests.

• Proactively collect guest feedback through direct interaction and approved feedback channels.

\- Record guest comments, preferences, suggestions, and complaints accurately.

\- Identify recurring guest concerns and communicate them to the relevant Outlet Manager.

\- Share important guest feedback during daily briefings and F&B management meetings.

\- Prepare regular guest feedback reports highlighting:

Bachelor's in Tourism , or any related Field.

\- ( 1-3 ) years experience working in Food & Beverage

\- Fluency in English is a must. French Language is Preferred.

\- Additional languages are a plus.

\- Passion for guest service.

\- Excellent written and verbal communication, interpersonal and leadership skills.

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