Runner

_Delano Miami Beach fuses historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel preserves its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach acts as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality._

**JOB OVERVIEW:**

Under the general guidance of the Restaurant Manager, the **Runner** is responsible for supporting the Food and Beverage team by ensuring timely and accurate delivery of food and beverages to guests. The Runner contributes to a smooth and efficient service flow, upholding brand standards, and works collaboratively with the kitchen and service staff to deliver an exceptional dining experience.

**YOUR KEY RESPONSIBILITIES:**

• Assist servers and bartenders by promptly delivering food and beverages to guests’ tables in a timely and accurate manner.
• Ensure that all orders are delivered correctly and that presentation meets brand standards.
• Communicate effectively with kitchen and service staff to coordinate and prioritize food delivery.
• Clear plates, glasses, and utensils from tables quickly and discreetly to maintain cleanliness and readiness for next guests.
• Replenish supplies such as condiments, napkins, and utensils at service stations as needed throughout the shift.
• Assist in setting up and breaking down dining areas according to restaurant standards.
• Support the team by responding swiftly to guest requests and assisting wherever needed to maintain smooth service flow.
• Follow all health, safety, and sanitation policies to ensure a clean and safe environment for guests and staff.
• Report any guest concerns or issues to supervisors immediately for prompt resolution.
• Maintain personal work area cleanliness and organization throughout the shift.
• Perform other duties as assigned by the Restaurant Manager or Supervisor to ensure excellent guest experience.
• Any other reasonable duties as assigned by the supervisor or manager.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

**ADDITIONAL RESPONSIBILITIES:**

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

**SPECIFIC JOB KNOWLEDGE & SKILLS:**

• High school diploma or equivalent education required.
• Previous experience in a food and beverage or hospitality environment preferred but not required.
• Basic understanding of restaurant service and food handling procedures.
• Ability to follow instructions and work efficiently in a fast-paced team environment.
• Strong communication skills to interact courteously with team members and guests.
• Must be physically able to stand and walk for long periods, often up to an eight-hour shift.
• Ability to carry trays or items weighing up to 25 lbs safely and comfortably.
• Good observational skills and attentiveness to guest needs and service flow.
• Ability to multitask and maintain composure under pressure.
• Basic knowledge of health, safety, and sanitation standards in a food service setting.
• Reliable, punctual, and willing to work flexible hours including evenings, weekends, and holidays.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
• Additional language ability preferred.
• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

All your information will be kept confidential according to EEO guidelines.