Help Desk Support

● Service performance and availability monitoring

● Active Directory account creation

● Data backup and

● Desktop software installs

● Emergency notifications and escalations

● Troubleshoots end-user hardware and software related issues

● Provides superior customer service

● Remote Desktop Support.

● Answer Service Desk/Help Desk calls

● Working service tickets

● Other Technical duties as assigned

Skills/Experience:

Demonstrated Problem-Solving and solution development skills and the ability to explain problems and propose solutions with rationale to management

Strong electro-mechanical aptitude

Experience using logic and methods to solve difficult problems with effective solutions

Experience finding hidden problems

A+

MCP or MCAS or MOS certification

Strong at honest analysis, and finding hidden answers to problems.

Strong customer service communication skills

Preferences:

ITIL

All your information will be kept confidential according to EEO guidelines.