Helpdesk Support

Direct Client

Title: Helpdesk Analyst (1st Shift)____

Duration: 12+ months ____

Location: Washington, DC

The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 (including Outlook 2010), Active Directory, Microsoft Lync/Skype for Business, HP Desktops/Laptops/Tablets, Dell Desktops/Laptops/Tablets and Microsoft Windows 7.x and 8.x. The successful candidate will be expected to interface with internal customers and various technical support teams. _The demonstrated ability to follow standard operating procedures and processes is essential._

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The contractor is required have:**____

1\. At least Seven years of overall IT experience, including a minimum of Five years of experience providing general help desk support with previous experience opening and maintaining help desk cases via CA Service Desk or BMC Remedy.____

3\. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required.____

5\. Experience with Mainframe operations a plus including working knowledge and skill operating z/OS, JES2, VTAM, NetView, TSO, and the use of JCL to monitor and initialize Mainframe resources.____

7\. Knowledge of BlackBerry enterprise server client administration and/or Blackberry or similar smart phone support.____

9\. Strong interpersonal and communication skills who can work with people at various levels of the organization.____

HDI or SDI Certification is PREFERABLE ____

HDI or SDI or A+ certifications nice to have