Director of Business Services

Location: Sherwood Park or Calgary (In-Office)

Why the Role Exists

Build and lead an enterprise-minded Business Services organization that enables Operations to perform at its highest level and creates the systems, people and commercial engine required for Intricate to grow and scale.

Core Scope

• Human Resources
• Health, Safety & Environment
• Finance
• Marketing
• Sales / Business Development
• Business and process improvement
• Corporate operating system and management-system discipline

Five critical outcomes

1. High-performing operating system — strategy, people development, meetings, communication, metrics and accountability operating consistently across the company.

2. Proactive, integrated Business Services — support functions viewed by Operations as high-value business partners that help teams run, maintain, grow and scale.

3. Predictable commercial performance — Sales/BD and Marketing operating against clear targets, with the Director accountable for team performance, pipeline discipline and commercial systems.

4. Scalable organizational capability — Finance, HR, HSE and business processes able to support growth without creating unnecessary complexity or executive bottlenecks.

5. Strong leaders and ownership — functional leaders and their teams increasingly own decisions and results at the appropriate level, reducing dependency on the CEO and Directors.

Leadership Stance

• Enterprise first
• Ownership over command and control
• Debate openly, then commit and communicate with one voice
• Build leaders rather than create dependence
• Operate with authenticity, integrity and workability
• Stay organized, decisive and execution-focused
• Balance financial discipline with growth and long-term value creation