Remote Customer Support Representative
Jobs for Humanity · Los Angeles, CA, US
Checked against smartrecruiters. Still accepting applications.
- Location
- Los Angeles, CA, US
- Type
- Full-time
- Posted
Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.
We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth.
We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.
Responsibilities:
\- Manage and lead a team of remote customer support representatives
\- Develop and implement customer service policies and procedures
\- Monitor team performance and provide coaching and feedback
\- Handle escalated customer inquiries and issues
\- Analyze customer feedback and implement improvements to enhance customer satisfaction
\- Collaborate with other departments to ensure a seamless customer experience
\- Manage debt collections and overdue payments for delinquent customers
Requirements:
\- Proven experience in a customer support management role
\- Excellent communication and leadership skills
\- Strong problem-solving abilities
\- Ability to work effectively in a remote team environment
\- Experience with customer support software and tools
\- Bachelor's degree in Business Administration or related field (preferred)
Benefits:
\- Competitive salary
\- Remote work flexibility
\- Health and wellness benefits
\- Professional development opportunities
\- Proven experience in a customer support management role
\- Excellent communication and leadership skills
\- Strong problem-solving abilities
\- Ability to work effectively in a remote team environment
\- Experience with customer support software and tools
\- Bachelor's degree in Business Administration or related field (preferred)
Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.
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