Technical Support Analyst (Onsite - Traverse City, MI)

_More Than Just Care, It’s Community _

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be _Munson Material. _To us, that means teammates who live by our values of _excellence, teamness, positivity, creativity,_ and a commitment to creating _exceptional experiences_ for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

_Invested in You _

• _Grow: _Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.

• _Thrive:_ Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.

• _Be Well: _Free wellness platform for you and your family, plus personalized support for personal or family challenges.

• _Be Heard:_ Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

_A Day in the life _

• A Technical Support Analyst is responsible for IT equipment implementation and support functions. Assists senior staff and project leaders in the configuration, maintenance and installation of IT equipment. _This level is staffed by experienced staff with sufficient educational background and/or experience to qualify them to perform most tasks independently._
• Provides operational support of technology. Provides concise, timely and detailed documentation of activities related to hardware/software service requests, installations and removals.
• Responsible for maintenance of technical documentation of operational processes and procedures. Responsible for maintenance of departmental documentation including hardware and software inventories.
• Monitors and processes tickets. Monitors, troubleshoots and resolves hardware, operating system, application and desktop problems following documented procedures. Escalates more complex issues to appropriate IS resources.
• Responsible for preparation, installation and removal of hardware and software. Responsible for connection of hardware to the network.
• Required to work with vendors or other IS staff in resolving application, operating system, desktop, network and hardware issues. Performs pre-defined functions during downtime procedures including departmental rounding and relaying pertinent information to the command center. Performs spreadsheet, database and word processing functions.
• Maintains proper security at all times. Manages multiple tasks simultaneously without significant supervision. Provides ideas for improving customer service.
• Performs analysis to solve business or technological issues with occasional guidance. Provides one-on-one education to users.
• Performs other duties as assigned.

_What’s Required _

_One of the following are required: _

• Bachelor's Degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems.

• Bachelor's degree (or the equivalent) in related field (e.g. statistics, mathematics, physics) with one-year related experience.

• Associate degree (or the equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems and two years of related experience.
• High school diploma or GED and four years experience equivalent in CIS, MIS, IS, Computer Science, Engineering or Business Administration) with emphasis in information systems

_Are you Munson Material? Apply today! _

_Full-time on-site in Traverse City, Michigan_

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.