Area Sales Manager - Mentor, OH

Customer Service Manager

Location: Mentor, Ohio (On-site)

Employment Type: Full-Time

Overview

We are seeking a proactive and service-focused Customer Service Manager to lead daily customer order operations and deliver exceptional service experiences. This role oversees a team of sales representatives responsible for order management, customer communication, and account coordination.

The Customer Service Manager plays a critical role in ensuring that customer commitments align with operational capabilities while maintaining high standards for responsiveness, accuracy, and professionalism.

This position serves as an important liaison between Sales, Operations, Supply Chain, and customers, ensuring smooth order execution and strong long-term relationships.

**About This Opportunity

** This position is being recruited confidentially by Distinctive Talent Partners on behalf of an established organization. To protect the privacy of the client during the early stages of the search, the company name is not listed publicly.

Qualified candidates will receive full details about the organization, team, and business objectives during the interview process.

Key Responsibilities

Customer Service Operations

• Oversee daily customer order processing and ensure accurate order entry and fulfillment.
• Ensure clear communication of order status, delivery commitments, and issue resolution.
• Monitor order flow and coordinate with operations to align customer needs with production capacity.
• Address escalated service issues and ensure timely resolution.

Team Leadership

• Lead, coach, and develop a team of customer service and sales representatives.
• Establish clear expectations around service quality, responsiveness, and accountability.
• Provide ongoing performance feedback and support professional development.

Customer Relationship Management

• Build and maintain strong relationships with key customer accounts.
• Serve as the primary escalation point for customer service concerns.
• Support new customer onboarding and ensure a positive customer experience.

Cross-Functional Collaboration

• Partner with Operations, Supply Chain, and Finance to ensure accurate pricing, order management, and delivery commitments.
• Coordinate warranty or service claims when necessary.
• Ensure alignment between commercial priorities and operational capabilities.

Process Excellence

• Maintain consistent service processes and ensure compliance with company policies.
• Identify opportunities to improve customer service workflows and operational efficiency.

Qualifications

Education

• Bachelor’s degree or equivalent professional experience preferred.

Experience

• 3–5 years of experience in customer service leadership, sales operations, or account coordination roles.
• Experience in a manufacturing, industrial, or product-based environment is highly preferred.

Skills

• Strong leadership and team development abilities
• Excellent communication and problem-solving skills
• Experience managing order management or customer service workflows
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and commitment to customer satisfaction

Work Environment

• Full-time, on-site position in Mentor, Ohio
• Standard business hours
• Office-based environment with collaboration across operational teams

What Success Looks Like

In this role, success means building a highly responsive customer service team, maintaining accurate and efficient order execution, and ensuring customers receive clear communication and reliable delivery commitments.