Administrative & Technical Support Officer

The Administrative & Technical Support Officer plays a dual role, providing administrative support to the MDH Department while also assisting in technical tasks related to electrical systems, particularly within fire safety and security applications. This position requires a mix of organizational skills, technical expertise, and problem-solving abilities to ensure smooth office operations and effective technical support.

Key Responsibilities

Administrative Support

• Handle office communications, including phone calls, emails, and correspondence.

• Organize meetings, maintain calendars, and coordinate documentation.

• Maintain office records, databases, and filing systems with accuracy and confidentiality.

• Prepare, proofread, and edit reports, memos, and presentations.

• Assist with document management, including contracts, invoices, and financial records.

• Ensure compliance with office policies and procedures to enhance efficiency.

• Handle petty cash, invoice processing, and liaise with the finance department.

Technical Assistance & Equipment Maintenance

• Assist electrical technicians with maintenance, troubleshooting, repairs, and installations.

• Ensure tools and materials are available and in safe working condition.

• Support the laying and termination of cables, updating technical drawings, and using hand and power tools.

• Carry out inspections and assist in the installation and repair of electrical systems in residential, commercial, and industrial environments.

• Ensure the maintenance and functionality of access control systems for every individual.

• Follow industry and company standards for safety and compliance.

Quality Assurance & Compliance

• Ensure compliance with regulations, policies, and safety standards for both office administration and technical work.

• Maintain accurate documentation related to technical and administrative operations.

• Identify and report potential hazards, assisting in risk mitigation.

• Ensure proper use and maintenance of tools, equipment, and uniforms.

Brand Image & Customer Satisfaction

• Uphold a professional and positive company image in all interactions.

• Ensure quality installations and customer satisfaction, addressing concerns as needed.

• Represent the company in a professional manner during client interactions.

Cross Departmental Support

• Support various departments with administrative needs.

• Perform additional tasks as required to maintain efficient office operations.

The list of _‘Responsibilities’_ appearing in this job description is neither necessarily exhaustive nor is any part of this job description permanent.

Required Qualifications & Experience

• Experience in administration preferably in a technical environment.

• Basic knowledge of electrical systems, installations, and safety standards.

• Proficiency in Microsoft Office, office management software, and administrative tools.

• Ability to read and interpret technical drawings and schematics is a plus.

• Strong organizational and multitasking skills to manage both admin and technical responsibilities.

• Experience in customer service and coordination is beneficial.

• Valid driving license (if required for site visits or technical assistance).

Required Skills & Attributes

Technical Support & Problem-Solving

• Ability to assist in electrical system maintenance and installations.

Organizational & Time Management

• Strong ability to multi-task and prioritize administrative duties.
• High attention to detail and commitment to maintaining accurate records.

Communication & Customer Service

• Excellent verbal and written communication skills.
• Ability to interact professionally with colleagues, clients, and external stakeholders.
• Maintain confidentiality and build trust with employees and clients.

Technical & Software Proficiency

• Working knowledge of Microsoft Office, Adobe, and document management systems.
• Ability to adapt to new office technologies and processes.

Problem-Solving & Decision-Making

• Proactive approach to identifying office management issues and implementing solutions.
• Ability to work collaboratively within a team and independently when required.

Company Culture Fit

• Embrace and uphold the company's values, mission, policies and procedures.
• Demonstrate a proactive and solution-oriented approach to challenges.
• Strive for continuous improvement and innovation in practice.