Customer Service Representative

The Customer Service Representative at American Leak Detection of Denver, CO is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout Colorado.

Benefits for our Customer Service Reps (CSRs):

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Advancement opportunities
• Salary: $22.00/hr

Customer Service Reps (CSR) Core Responsibilities:

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Dispatch, routing, and scheduling of jobs for our technicians
• Shift: 8 hour daytime shift, full-time
• Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications:

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite
• Experience in the plumbing, restoration, or construction industries- a plus but not required
• Experience using Salesforce is a plus but not required

About American Leak Detection:

American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

_We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._