Cruise Director - Galápagos, Ecuador

We’re hiring: Cruise Director for Aqua Mare, the most unique private yacht charter Galapagos Islands has.

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At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!

Sounds great – what’s the role in a nutshell?

The main tasks of our Cruise Director are to communicate and delegate functions to ensure a luxury service on board. Capitan’s and other collaborators directly associated with the hospitality area. Leadership is essential to exert a healthy influence on the team in charge.

The Day to Day:

-Exercise leadership in handling crew members’ responsibilities.

-Ensure guests’ satisfaction in every of their request.

-Coordinate with the captain about the voyage to be made.

-Carry out the briefings to passengers.

-Prepare the operational report on incidents.

-Be in charge of closing consumptions of POS.

\- Prepare and control annual budgets for the entire hospitality area

\- Carry out follow-up on the projected task and routines through master books and digital media.

-Based on ISM certification: Be responsible for the evacuation of all passengers on the ship in case of emergency. Supervise compliance with the stipulated system standards.

\- Promote environmental initiatives and help maintain focus and direction with regards to Aqua Expeditions' team effort towards environmental conservation and social responsibility.

What are we looking for?

\- English speaker or native level proficiency.

\- Fluent in Spanish.

\- Technical or Bachelor’s Degree in Administration, Hospitality or Tourism Management.

\- Mandatory to have "Libreta de embarco de Director a bordo".

\- Min. 3 years of work experience in luxury hospitality or cruise industry.

\- Proven track record of leadership with a minimum of 2 years of experience.

\- Proficient in computer skills and numeracy.

\- You enjoy speaking and sharing your knowledge with customers.

\- Customer Service capabilities, able to deal with a variety of clients and strong multi-tasking skills.

\- Attention to detail and ability to plan ahead.

\- Immediate availability.