Quick Lane Service Advisor

Quick Lane Service Advisor

Black Automotive Group is a trusted name in Iredell County for new vehicle sales and service. Located in Statesville, NC, we pride ourselves on a customer-first approach and a team-oriented work environment. Join a company that values integrity, expertise, and strong community connections.

We are seeking a _Quick Lane Service Advisor_ to join our growing team. In this role, you'll help create a smooth, high-quality customer experience from check-in to vehicle delivery--no automotive experience needed, just a great attitude and strong customer service skills.

Responsibilities:

_Customer Experience & Vehicle Intake_

• Greet customers upon arrival and assist with service check-in using a tablet
• Perform vehicle walkarounds and accurately document vehicle condition
• Review vehicle history and maintenance records to identify factory-recommended services
• Perform multi-point inspections (or coordinate with technicians) and accurately document findings
• Keep customers informed by proactively updating wait times and service status
• Present maintenance and service recommendations clearly and confidently to customers
• Obtain customer authorization and handle accurate quoting

• Deliver completed vehicles to customers and stage under service canopy
• Deliver completed vehicles with professionalism and ensure customer satisfaction
• Maintain cleanliness and organization of the service lane

_Administrative & Support Duties_

• Scan and organize daily service and parts documents
• Monitor recall campaigns and contact customers as needed
• Complete outbound call campaigns from OEM-provided lead lists
• Assist in managing service scheduling and appointment flow

What We 're Looking For:

• Friendly, positive attitude
• Reliable and ready to work
• Comfortable in a fast-paced environment
• Good with people (customer service experience is a plus!)
• Valid driver's license

_No automotive experience required -- we will train you!_

Why Join Black Automotive Group?

• Team-oriented, supportive work environment
• Opportunity for career growth in automotive service
• Competitive pay
• Be part of a company that values integrity, expertise, and community

_We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.__

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