Oracle Fusion Service Functional Consultant
BlackStone eIT · Egypt, EG
Checked against workable. Still accepting applications.
- Location
- Egypt, EG
- Posted
Responsibilities:
\- Run discovery and design workshops with business teams for service request and work-order processes
\- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
\- Set up the customer self-service portal (Digital Customer Service)
\- Prepare functional designs, test scripts and training material
\- Lead SIT and UAT for your area and support go-live and hypercare
Requirements
\- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
\- Hands-on set-up of service requests, work orders, queues and SLAs
\- Functional design and workshop experience with business users
\- Able to travel to Dubai regularly
\- Excellent written and spoken English
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