🚨Online Service Engineer/Technician (Çevrimiçi Servis Mühendisi/Teknisyeni) - Bursa

🚨Online Service Engineer/Technician (Çevrimiçi Servis Mühendisi/Teknisyeni)

Bodor Laser Bursa , Türkiye (On-Site)

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Headquarters

Jinan, Shandong / China

Turkey Offices

Istanbul & Ankara / Türkiye

🏢 Company Overview

• Founded : 2008
• Headquarters : Jinan, Shandong Province, China
• Employees : Approximately 2,900–3,000 globally
• Global Presence : Over 20 subsidiaries across 18 countries
• Service Coverage : More than 180 countries and regions
• Industry Leadership : Ranked as the global No.1 in fiber laser cutting machine sales for six consecutive years (2019–2024)[Bodor Laser](https://www.bodor.com/en/news/Bodor-six-consecutive-year-at-the-top.html?utm_source=chatgpt.com)

🛠️ Product Portfolio

Bodor offers a diverse range of laser processing solutions:

• Laser Cutting Machines : High-power fiber laser systems for sheet and tube materials
• Laser Welding Machines : Advanced solutions for precision welding
• Laser Scanning Cutting Machines : Innovative technology for efficient processing of reflective materials
• Automation Devices : Systems designed to enhance production efficiency and flexibility
• Power Range : From 1,500W to 200,000W
• Applications : Automotive, aerospace, electronics, metal processing, and more[Bodor Laser](https://www.bodor.com/en/about/?utm_source=chatgpt.com)

🏗️ Dream Park: Strategic Investment and Operations

Bodor's global headquarters, Dream Park , is a state-of-the-art industrial park located in Jinan, China. Key highlights include:

• Phase I Investment : 1 billion RMB (approximately 140 million USD)
• Total Area : 250,000 square meters
• Facilities : Production workshops, R&D center, clean workshops, and supporting amenities
• Production Capacity : Focus on high-power laser cutting machines, lasers, and automation devices
• Future Vision : Establishing the world's largest production base for laser cutting and welding equipment[Bodor Laser](https://www.bodor.com/en/about/?utm_source=chatgpt.com)

📈 Performance and Recognition

• R &D Investment: Increased nearly 30-fold from 2016 to 2022, driving faster product development and stronger responsiveness to evolving industry needs
• Patents : Filed over 800 patents by 2024, with intellectual property applications doubling for three consecutive years
• Industry Recognition : Introduced the world's first 40kW laser cutting machine in 2020, setting a new industry benchmark
• Technological Innovation : Pioneered Laser Scanning Cutting technology in 2022, enabling efficient batch processing of reflective materials[Bodor Laser](https://www.bodor.com/en/news/Bodor-six-consecutive-year-at-the-top.html?utm_source=chatgpt.com)

🌍 Global Operations and Sales

• Global Sales Leadership : Ranked No.1 in fiber laser cutting machine sales globally from 2019 to 2024
• Service Network : Over 8 technical service centers worldwide, providing 24/7 support
• Customer Base : Serves more than 180 countries and regions[Bodor Laser](https://www.bodor.com/en/?utm_source=chatgpt.com)

🌐 Global Accounts

• Instagram : [@bodor_laser_](https://www.instagram.com/bodor_laser_/?utm_source=chatgpt.com) – Global product updates & behind-the-scenes
• Facebook : [Bodor Laser](https://www.facebook.com/bodorlaser/?utm_source=chatgpt.com) – News, events, and product info
• X (Twitter) : [@bodor_laser_](https://x.com/bodor_laser_?lang=en&utm_source=chatgpt.com) – Real-time news & announcements
• YouTube : [Bodor Laser Official](https://www.youtube.com/@BodorLaser) – Demos, tutorials, and events
• LinkedIn : [Bodor Laser Global](https://www.linkedin.com/company/bodor-laser-global/) – Professional updates & networking

🇹🇷 Turkey Accounts

• Instagram : [@bodor_laser_tr](https://www.instagram.com/bodor_laser_tr/?utm_source=chatgpt.com) – Turkey product updates & events
• Facebook : [Bodor Laser Türkiye](https://www.facebook.com/BodorLaserTR/?utm_source=chatgpt.com) – Local news & customer stories
• LinkedIn : [Bodor Laser Türkiye](https://tr.linkedin.com/company/bodor-laser-t%C3%BCrkiye) – Careers & professional updates

Job Description

This position for supporting customers with BODOR. Responsible for offering technical advice to the customers and after-sales service in the field.

Responsibilities

• Serve as the primary remote technical point of contact for customers, providing online support for laser machines through phone, email, chat, and remote diagnostic tools, with on-site visits when required.
• Assist customers and field personnel in troubleshooting mechanical, electrical, and software-related issues of laser machines, and take appropriate corrective actions to ensure timely resolution.
• Monitor, track, and manage incoming technical service requests, ensuring proper documentation, prioritization, and follow-up of all cases.
• Manage and coordinate service schedules within the assigned territory to ensure optimal machine performance and customer utilization.
• Perform remote diagnosis and guide customers or field teams through mechanical repairs, determining when special tools, parts, or escalation to on-site intervention is required.
• Interpret layout drawings, electrical schematics, and mechanical blueprints to support installation, troubleshooting, and maintenance activities.
• Maintain and update spare parts lists, ensuring availability by coordinating with customers, internal teams, vendors, and manufacturers.
• Identify and report machine safety issues and ensure compliance with operational safety standards.
• Provide technical training to customers remotely or on-site to improve machine operation and reduce downtime.
• Prepare and submit detailed service reports, failure analysis reports, and expense reports in a timely manner.
• Perform failure mode analysis and provide recommendations for machine upgrades, performance improvements, and preventive maintenance.
• Support final integration, commissioning, and troubleshooting of complex automation systems when required.
• Support logistics and technical coordination for equipment movement, including loading/unloading supervision when needed on-site.
• Perform regular travel within assigned territories when remote resolution is insufficient.
• Approximately 25% travel may be required depending on customer needs.
• Other duties as assigned.

Qualifications

• Associate degree in mechatronic, automation engineering, mechanical/electrical engineering or equivalent with 2 years’ experience on automated CNC machines.
• Recent experience of installing, repairing and diagnosing problems of automated CNC machines.
• Able to read and interpret electrical and mechanical drawings and test equipment.
• Excellent verbal and written communication skills.
• Demonstrated technical writing skills
• Proficiency in Microsoft Word, Excel, and remote communications.
• Proficient at working independently and as part of a team in a fast-paced environment.
• Self-driven and responsible.
• Ability to work under pressure.
• Ability to travel as required (local and domestic).
• Valid Driver’s License.
• Strong leadership skills.
• Highly organized.
• Meticulous attention to details.
• English or Chinese + Turkish languages can be used as working languages.
• Local residence permit or working authorization in the local country are required.

Additional Information

• Applicants from neighboring cities can also be consideredBursau