Business Development Center Sales Representative

Capital Ford of Raleigh is seeking a dynamic and results- driven Business Development Center (BDC) Sales Representative to join our team! In this role, you'll be the first point of contact for many customers - managing leads, building relationships, and turning inquiries into sales opportunities. If you're energized by customer interaction, strong on the phone, and motivated by results, this is a great opportunity to grow in automotive sales.

What You'll Be Doing

• Respond quickly to incoming leads via phone, email, and online inquiries
• Manage and prioritize leads to ensure timely and consistent follow-up
• Engage customers to understand their needs and vehicle preferences
• Provide information on vehicles, services, and current promotions
• Highlight key features and value to help move customers through the sales process
• Schedule appointments and create sales opportunities for the showroom team
• Collaborate with sales consultants and other departments to ensure a seamless customer experience

• Maintain accurate and up-to-date records in the CRM system
• Stay informed on inventory, promotions and market trends
• Assist with additional duties as needed

What We're Looking For

• Experience in sales or customer service (automotive or BDC experience a plus)
• Strong communication skills, especially over the phone and via email
• Goal-oriented with a passion for hitting and exceeding targets
• Ability to identify sales opportunities and build customer rapport
• Comfortable working with CRM systems and technology
• Team player with a positive, can-do attitude
• Adaptable and open to learning new processes and systems
• Must pass pre-employment background screening

What We Offer

• Competitive Pay
• Health Insurance
• Paid Time Off (PTO)
• 401(k)

Why Capital?

Because great careers start with the right environment.

Capital Auto Group is home to 1,500+ team members across 20 automotive and powersports franchises. We're family-owned, growth-focused, and committed to building careers - not just filling roles. Here, performance is rewarded, development is prioritized, and culture matters. You belong at Capital.

_Capital Auto Group is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed. _