Service Technician: The Craft Behind Every Perfect Cup

**Commercial coffee equipment is everywhere — and it breaks down constantly. The people who know how to fix it are rare, well-supported, and in high demand. If you're mechanically inclined, enjoy solving problems, and drink coffee regularly, this might be the most interesting skilled trade job you've never heard of.**

Caffeinated Coffee Repairs serves commercial accounts across the South-Central and Pacific Northwest United States, keeping espresso machines, brewers, grinders, and water systems running at peak performance.

**What the work actually involves**

Each day brings two to three field service calls at cafes, hotels, and commercial hospitality accounts. The technical work includes:

• Taking voltage, resistance, capacitance, and continuity readings with a multimeter
• Reading and interpreting electrical and hydraulic diagrams
• Identifying outlet configurations and plumbing thread types, and fabricating adapters as needed
• Disassembling and reassembling equipment with close attention to detail
• Locating correct part numbers using parts diagrams and machine documentation
• Writing thorough, professional service notes — clear language, no errors, no slang
• Organizing tasks and time using ServiceTitan, our digital field service platform
• Translating technical findings into plain language for customers
• Tasting coffee after repairs to verify proper machine output

Prior experience with hands-on repair work is expected — think home electrical projects, plumbing repairs, appliance work, or similar. No formal degree is required, but familiarity with a multimeter is. You'll also need a valid driver's license with a clean record, the ability to lift 75 lbs, a smartphone that can run our required apps, and a secure address for parts deliveries via FedEx and UPS.

**Built to support you**

We've designed this role so you can focus on the technical work. Scheduling, dispatch, and back-office administrative support are handled by a dedicated team. Inventory is tracked digitally and reordered automatically — though you'll assist with parts receiving and inventory counts. Basic vehicle confidence is part of the role too — things like handling a flat tire or bringing the vehicle in for scheduled maintenance. After training, you'll receive a company vehicle and work directly from home — no office commute.

**Milestones that matter**

At 30 days — Accurate diagnoses and a solid understanding of every major machine system. Getting it right comes before getting it fast.

At 60 days — Running calls solo, consistently, with minimal errors.

At 90 days — Averaging two hours or less per service call. Efficient and dependable.

**What we offer**

• $20–$25/hour based on experience and certifications
• Expected hours: 30 - 60 per week
• Medical, dental, and vision insurance — eligible within the first 90 days
• 401(k) with company match and paid time off
• Company vehicle after training is complete
• Growth opportunities in a specialized, high-demand trade
• Military friendly and equal opportunity employer