Partner Enablement Specialist

Partner Enablement Specialist – Tax Technology

Fintua is a global leader in indirect tax compliance and tax technology. Our all-in-one platform streamlines global VAT compliance, recovery, eInvoicing and payments, helping businesses navigate the complex indirect tax landscape with ease and confidence.

Fintua is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 11 consecutive years, a Best Workplace for Women for the past 7 years and most recently, a Best Workplace in Tech for the past 6 years.

This role requires a minimum of two days per week in our Kilkenny office.

Role Purpose

The Partner Enablement Specialist plays a key role in ensuring Fintua partners are successfully onboarded, trained, and supported throughout their journey with the platform.

Working closely with the Senior Manager – Solutions Enablement & Customer Success, the successful candidate will lead partner onboarding activities, coordinate training programmes, provide first-line functional support, and help partners build confidence in delivering VAT compliance services through the Fintua platform.

This role is ideal for someone with a strong understanding of VAT processes and a passion for technology, customer success, and helping users adopt new solutions.

Key Responsibilities

Partner Onboarding & Training

• Coordinate onboarding activities across partner, compliance, product and customer success teams to ensure successful and timely go-liveConfigure partner environments and support solution setup activities.
• Deliver onboarding sessions and training workshops for partner teams.
• Create and maintain onboarding documentation, user guides, and training materials.
• Track onboarding progress and ensure partners achieve agreed implementation milestones.
• Assist partners in preparing for their first VAT return cycles using the platform.

VAT Compliance Support

• Support partners in understanding and using VAT compliance workflows within the platform, providing guidance on template creation, data validation, return preparation and best-practice processes.
• Work with internal compliance teams to ensure guidance provided aligns with current VAT regulations.
• Assist in validating VAT return data before partner handover to self-sufficient operations.
• Promote best-practice processes that improve compliance accuracy and efficiency.

Partner Support & Issue Resolution

• Act as a primary point of contact for day-to-day partner support queries.
• Investigate functional platform issues and coordinate resolution with Product, Engineering, and Compliance teams.
• Monitor support trends and identify recurring issues requiring training or process improvements.
• Maintain accurate records of partner interactions, issues, and resolutions.

Enablement & Adoption

• Support partner adoption of new platform features and capabilities.
• Deliver refresher training and feature update sessions.
• Assist with partner webinars, workshops, and user engagement initiatives.
• Gather partner feedback and share insights with Product and Tax Technology teams.
• Identify opportunities to improve onboarding and support processes.

Internal Collaboration

• Work closely with Tax technology, Compliance Teams, Product Teams, and onboarding and Customer Support functions.
• Assist the Senior Manager – Solutions Enablement & Customer Success in preparing partner reviews and enablement plans.
• Contribute to internal process documentation and continuous improvement initiatives.
• Support the creation of standard operating procedures and training frameworks.

Skills & Experience

VAT Knowledge

• Strong working knowledge of VAT compliance processes and VAT return preparation, gained through experience in practice, industry, outsourcing, or tax technology.
• Comfortable reviewing VAT return data, identifying common issues, and supporting users through VAT compliance workflows.
• Familiarity with indirect tax obligations across multiple jurisdictions is desirable.
• Ability to interpret compliance requirements and explain them clearly to users.

Tax Technology & SaaS Experience

• Experience working with tax technology, finance technology, compliance software, or SaaS solutions.
• Understanding of software implementation, configuration, or customer onboarding processes.
• Experience supporting users through system adoption and change management.

Customer-Facing Skills

• Strong communication and relationship-building skills.
• Confident delivering training sessions and workshops to diverse audiences.
• Able to explain technical and compliance concepts in a simple, user-friendly manner.

Problem Solving

• Strong analytical and troubleshooting capabilities.
• Comfortable investigating issues and coordinating solutions across multiple teams.
• Highly organised with excellent attention to detail.

Preferred Experience

• The ideal candidate will combine indirect tax knowledge with a strong interest in technology and will enjoy helping partners adopt, configure and successfully use tax technology solutions.
• Experience in customer onboarding, implementation, customer success, or partner support roles.
• Knowledge of eInvoicing, digital reporting, or indirect tax technology solutions.

Success Profile

A successful candidate will:

• Build trusted relationships with partner teams and become a go-to resource for onboarding and support.
• Enable partners to confidently prepare and manage VAT compliance using the Fintua platform.
• Deliver consistent, high-quality onboarding experiences that accelerate time-to-value.
• Improve partner self-sufficiency through training, documentation, and proactive support.
• Act as an effective bridge between partners and internal teams.
• Contribute to increased partner satisfaction, adoption, and retention.

Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:

• Competitive pension
• Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
• Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
• Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
• Death in Service Benefit
• Milestone Recognition Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme, CluneTech Life

_Fintua is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We are committed to building and maintaining a culture which is free from discrimination and harassment and where all employees can bring their best selves to work._