Medical Receptionist- Oakbrook AL/IL/PA

Community Physicians is a well-established, patient-centered healthcare group dedicated to providing high-quality, compassionate care throughout Illinois.

Medical Receptionist – Oakbrook Terrace AL/IL

**Community Physicians | Oak Brook, Illinois**

Community Physicians is seeking a **Medical Receptionist to join our Oak Brook team supporting patients in Assisted Living (AL) and Independent Living (IL) communities. This position is ideal for an organized, compassionate, and detail-oriented healthcare professional who is comfortable managing scheduling, insurance verification, prior authorizations, referrals, and communication with facility staff**.

The Medical Receptionist will work closely with providers, clinical staff, patients, families, pharmacies, insurance companies, and AL/IL facility staff to help ensure timely and coordinated patient care.

Role & Responsibilities

Patient & Facility Coordination

• Serve as a primary administrative point of contact for patients, families, providers, and AL/IL facility staff.
• Answer incoming calls, take accurate messages, and route inquiries to the appropriate team member.
• Schedule and coordinate patient appointments and maintain provider calendars.
• Communicate appointment changes and schedule updates to facility staff in a timely manner.
• Conduct outreach and maintain positive working relationships with facility staff to support coordinated care.
• Assist with patient follow-up and coordination of services as needed.

Insurance & Prior Authorizations

• Verify patient insurance eligibility and benefits.
• Submit, obtain, and track **prior authorizations for medications, procedures, diagnostic testing, and other services** requested by providers.
• Communicate with insurance companies, pharmacies, medication vendors, and third-party organizations to resolve authorization issues.
• Monitor pending, approved, and denied authorizations and complete necessary follow-up.
• Assist providers and clinical staff in gathering documentation and information required for authorization requests.
• Maintain accurate records of authorization requests, approvals, denials, and follow-up activities in the EMR.
• Communicate authorization status and next steps to appropriate team members.

Administrative & Clinical Support

• Maintain accurate patient demographic, insurance, and contact information in the EMR.
• Assist with referrals to specialists and coordinate communication with outside medical offices.
• Manage incoming and outgoing faxes and ensure documents are routed appropriately.
• Prepare charts, scan documents, and maintain accurate patient records.
• Support providers and clinical staff with administrative tasks as needed.
• Assist with coordinating patient services between Community Physicians and AL/IL facilities.

Compliance & Documentation

• Maintain confidentiality of patient medical, financial, and personal information in accordance with **HIPAA** and company policies.
• Ensure patient records and documentation are accurate, complete, and appropriately entered into the EMR.
• Follow established workflows for insurance verification, prior authorizations, referrals, scheduling, and documentation.
• Maintain professionalism when communicating with patients, families, providers, insurance representatives, pharmacies, and facility staff.

Other Duties

• Participate in team meetings and training sessions as required.
• Assist with special projects and process improvements.
• Perform other administrative duties as assigned to support patient care and clinic operations.

Qualifications & Education

Required

• High school diploma or equivalent.
• **1–2 years of experience in a medical office, healthcare administrative, or related setting.**
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Preferred

• Experience with **prior authorizations and insurance verification**.
• Experience communicating with insurance companies, pharmacies, or medical vendors.
• Experience working with assisted living, independent living, skilled nursing, or post-acute care populations.
• Associate degree, medical office certification, or related healthcare education.
• Experience with EMR systems.
• Bilingual in **English and Spanish** preferred.

Skills & Competencies

• Strong understanding of insurance verification and prior authorization processes.
• Excellent attention to detail and follow-through.
• Comfortable communicating with insurance companies, pharmacies, providers, and facility personnel.
• Ability to prioritize urgent requests and meet authorization deadlines.
• Strong computer skills, including Microsoft **Word, Excel, and Outlook**.
• Ability to learn and navigate electronic medical record systems.
• Professional, compassionate, and patient-focused communication style.
• Ability to handle challenging situations with patience and professionalism.
• Strong multitasking and organizational skills.
• Ability to work independently while collaborating effectively with the clinical team.

About Community Physicians

At **Community Physicians** , we are a dedicated, multi-specialty medical group focused on providing exceptional, relationship-based care to older adults in skilled nursing, assisted living, independent living, and post-acute settings.

Our mission is to improve health outcomes, enhance care transitions, and preserve the dignity of every patient we serve.

Why Join Community Physicians?

**Purpose-Driven Work**

Your work directly supports older adults and medically complex patients, helping ensure they receive timely medications, services, and care.

**Collaborative Environment**

Work closely with providers, clinical teams, facility staff, families, pharmacies, and insurance companies to coordinate patient care.

**Meaningful Impact**

Your work with prior authorizations, referrals, scheduling, and insurance helps reduce barriers to care and ensures patients receive the services they need.

**Professional Growth**

Develop your healthcare administration, insurance, prior authorization, and care coordination skills while gaining valuable experience in geriatric and post-acute care.

**Culture of Compassion & Respect**

We value professionalism, teamwork, empathy, and respect for both our patients and our employees.

Position Details

**Location:** Oakbrook Terrace, Illinois – Assisted Living / Independent Living (AL/IL)

**Job Type:** [Full-Time/Part-Time]